Question 1

Are you an online-only printer?

Accepted Answer

Yes. Manic Media is an online digital printing company. All orders are placed online and fulfilled through our production network.

Question 2

Do you use bots or automated systems?

Accepted Answer

No. All enquiries and orders are handled by real people.

Question 3

Do you offer same-day printing?

Accepted Answer

Yes, same-day printing is available on selected products, subject to payment confirmation and print-ready artwork before the daily cut-off time.

Question 4

What is the cut-off time for same-day printing?

Accepted Answer

The cut-off time is typically 10:00 AM on weekdays. Cut-off times may vary depending on the product and workload.

Question 5

How long does printing normally take?

Accepted Answer

Standard printing turnaround is between 1 and 3 working days, depending on the product, quantity, and finishing requirements.

Question 6

Can I pay now and submit artwork later?

Accepted Answer

Yes, payment secures your print slot. Artwork can be submitted later, provided it meets the agreed cut-off time.

Question 7

What file format should I supply for printing?

Accepted Answer

PDF files are preferred. We also accept JPG, PNG, AI, and other high-resolution formats suitable for printing.

Question 8

What resolution should my artwork be?

Accepted Answer

Artwork should be supplied at 300 dpi to ensure high-quality print results.

Question 9

Do you check artwork before printing?

Accepted Answer

Yes, we perform a basic print check for size, bleed, and resolution. Files are printed as supplied unless design changes are requested.

Question 10

Can you fix or edit my artwork?

Accepted Answer

Yes, minor artwork fixes are often done at no cost. Full design or layout changes can be quoted if required.

Question 11

Do you add bleed and crop marks?

Accepted Answer

Yes, we can add 3 mm bleed and crop marks if needed. Please advise if your artwork does not already include bleed.

Question 12

Are prices VAT inclusive?

Accepted Answer

No. All prices are quoted excluding VAT, unless stated otherwise.

Question 13

What payment methods do you accept?

Accepted Answer

We accept EFT, card payments, and instant EFT.

Question 14

Do you offer bulk or trade discounts?

Accepted Answer

Yes, discounted pricing is available for bulk orders and trade clients.

Question 15

Do you deliver nationwide?

Accepted Answer

Yes. We deliver printed products across South Africa.

Question 16

How long does delivery take?

Accepted Answer

Delivery usually takes 1 to 2 working days after printing is completed.

Question 17

What products do you print?

Accepted Answer

We print flyers, business cards, posters, banners, stickers, booklets, signage, and other commercial print products.

Question 18

Do you print small quantities?

Accepted Answer

Yes, we specialise in short-run and on-demand digital printing.

Question 19

What paper and material options are available?

Accepted Answer

We offer a wide range of paper and materials, including bond, gloss, matt, silk, synthetic paper, vinyl, and speciality stocks.

Question 20

Can I see a proof before printing?

Accepted Answer

Yes, digital proofs are supplied on request. Printed samples may be available depending on the product.

Question 21

Can I make changes after placing an order?

Accepted Answer

Changes can only be made if the job has not yet gone to print.

Question 22

What happens if there is a printing error?

Accepted Answer

If the error is caused by us, we will reprint the job at no additional cost.

Question 23

Do you offer refunds?

Accepted Answer

Refunds are assessed on a case-by-case basis, depending on the nature of the issue.

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