Refund policy

081 79 365 80 We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@cponline.co.za. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@cponline.co.za


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at letsgo@manicmedia.co.za.

Return Policy

Print Spot Return Policy

At Print Spot, we are committed to providing high-quality products and exceptional customer service. Please review our return and replacement policy for full details.

Returns and Replacements

  • Eligibility: We accept returns only for damaged or defective products. If your product is damaged or defective, please contact us within 48 hours of receiving your order to request a replacement.

  • Condition for Returns: Products must be returned in their original packaging and in unused, unaltered condition. We will inspect the item upon return. If we find that the error was on our side, we will provide a refund. If not, a replacement will be provided.

Non-Returnable Items

  • Custom-Made Products: Items that have been customized or personalized for you are non-returnable unless they are defective or damaged.

  • Printed Materials: Due to the nature of our print-on-demand services, returns are not accepted for printed items unless the product is defective or damaged, or an error was made on our part.

No Refunds - Replacements Only

  • Free Design Service: We offer a free design service as part of our commitment to delivering value. Once artwork has begun, no refunds will be issued. We will only offer replacements if the product is defective or damaged.

No Cancellations

  • Once an order is placed, no cancellations will be accepted. This includes cancellations after the order has been processed or artwork has started. Please review your order carefully before confirming your purchase.

Return Process

  1. Contact Us: To request a replacement, please contact us within 48 hours of receiving your order. You can email us at hello@cponline.co.zaor call , including your order number, a description of the issue, and photographs of the damaged or defective product.

  2. Return Approval: After reviewing your request, we will provide you with a return authorization number (RA) and further instructions.

  3. Return Shipping Costs: The customer is responsible for the return shipping costs unless the product is damaged or defective. We recommend using a trackable shipping service for returns. Shipping charges are non-refundable unless the return is due to a mistake on our part.

  4. Replacement Processing: Once we receive your returned item, it will be inspected. If the return is approved, a replacement will be sent to you. If we find that the error was on our side, we will provide a refund. Refunds may take up to 10 business days to appear in your account.

Exchanges

If your product is damaged or defective, and you prefer an exchange, we will process a replacement once the return is approved.

Contact Information

For any questions or assistance with your return or replacement, please reach out to our customer service team:

  • Email: hello@cponline.co.za

  • Phone: 081 79 365 80

Thank you for choosing Print Spot ! We are dedicated to providing you with high-quality products and services.